Dealers of mobile phone handsets in Kumasi are
hopeful sales of the newly launched Samsung Galaxy Note 3 will be driven by Samsung’s
Accidental Damage from Handling (ADH) warranty.
The 24-hour warranty gives users of the
device an opportunity to get a new device should it be damaged.
“They’ve decided to do the screen damage
replacement for Note 3 as they’ve done for S4; so it will be a good service to
consumer. The unique aspect is great”, says leading partner Job Osei Tutu of
Jobost Phones,
who was among the over 2000 individuals who converged in Cape Town, South
Africa to celebrate the launch of the Galaxy Note 3.
Compared with the Galaxy S4, patronage of
the Samsung Galaxy Note 3 has been slow on the local market since the leading
mobile phone manufacturer launched the product last week.
Some dealers attribute the slow sales trend
to general economic slowdown.
They are however hoping the market pick up
with increased awareness of the mobile device replacement for customers should
they be damaged.
Meanwhile, Mr. Osei Tutu says his company is offering local customers additional insurance option for phone replacement.
Meanwhile, Mr. Osei Tutu says his company is offering local customers additional insurance option for phone replacement.
According to him, customer satisfaction
must be upheld for business to thrive.
Story by Kofi Adu Domfeh
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